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Your Right To GRIPE


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by Ben C. DeSpain

Griping has been an enjoyable activity in mankind’s daily agenda since before Adam and Eve were expelled from the Garden of Eden. When the Lord inquired of Adam, “Did you eat that apple?” Adam responded with a totally irrelevant gripe, “Lord, let me tell you about that woman you gave me!” (Not an exact translation, but it captures the essence of events and serves our purpose.)

“Griping” is a word that has seen a resurgence in usage in recent days. Major print and broadcast media have described traveler response to airline inability to meet normal schedules as “griping.” But griping need not always be viewed negatively. On the contrary, able leaders from all sectors of society have capitalized upon this normal event to construct very effective networks for positive communication. Creative use of the art of griping is a vital component in the untold success stories of nearly all great American companies.

127 page Hardcover

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